Player Wellbeing

codwin Responsible Gaming

At codwin, we believe that gaming should always be a source of entertainment — never stress, never hardship. We are committed to providing every Filipino player with the tools, information, and support they need to keep their gaming experience healthy, fun, and within their means.

21+

Strictly 21 and Above

In accordance with PAGCOR regulations governing online gaming in the Republic of the Philippines, the codwin platform is strictly available to individuals who are 21 years of age or older. This is not just a rule — it is our commitment to protecting young Filipinos from the potential harms of gambling.

All new players are required to verify their age during registration. codwin reserves the right to request a government-issued ID — such as a Philippine passport, PhilSys National ID, SSS ID, or driver's license — at any time to confirm eligibility.

Age Responsibility

Why the 21+ Rule Matters

The 21+ age requirement exists for good reason. Research consistently shows that young people are more vulnerable to developing gambling-related problems, and that early exposure to gambling can have lasting negative effects on financial habits and mental health.

codwin takes this responsibility seriously. Our age verification process is thorough, and any account found to belong to a person under 21 will be immediately suspended. All funds in such accounts will be handled in accordance with applicable Philippine law and PAGCOR guidelines.

If you are a parent or guardian and you believe a minor in your household has accessed the codwin platform, please contact our support team immediately at [email protected] so we can take swift action.

PAGCOR Regulation: Online gaming in the Philippines is regulated by the Philippine Amusement and Gaming Corporation (PAGCOR). The minimum legal age for casino-style gambling is 21 years old.

Player Protection Tools

codwin's Responsible Gaming Features

codwin provides every registered player with a comprehensive set of responsible gaming tools. These features are available in your account settings at any time — no questions asked.

Deposit Limits

Set daily, weekly, or monthly deposit limits on your codwin account to keep your spending within a budget you are comfortable with. Once a limit is set, it takes effect immediately. Increasing a limit requires a 24-hour cooling-off period to prevent impulsive decisions.

Session Time Limits

Set a maximum session duration so that codwin automatically logs you out after a specified period of continuous play. This helps prevent the kind of extended gaming sessions that can lead to poor decision-making and financial overextension.

Reality Check Reminders

Enable periodic pop-up notifications that display your current session duration, total amount wagered, and net gaming result. These reality checks are designed to keep you grounded and aware of how long you have been playing and how much you have spent.

Cooling-Off Periods

Request a temporary suspension of your codwin account for a defined period — from 24 hours up to 30 days. During a cooling-off period, you will not be able to log in, deposit, or place any wagers. This tool is ideal when you feel you need a short break from gaming.

Self-Exclusion

If you feel that gambling is becoming a problem, you can apply for self-exclusion from codwin. Self-exclusion blocks access to your account for a minimum of six (6) months, up to a permanent exclusion. During this period, codwin will also suppress all marketing communications to you.

Loss Limits

Set a maximum loss threshold for a given day, week, or month . Once your loss limit is reached, codwin will automatically prevent further wagering for the remainder of that period. This is one of the most effective tools for keeping your gaming within safe financial boundaries.

Know the Signs

Is Your Gaming Still Healthy?

Problem gambling can develop gradually — and it does not always look the way people expect. Many Filipino players who struggle with gambling-related issues do not realize there is a problem until it has already affected their finances, relationships, or mental health.

Ask yourself the following questions honestly. If you answer "yes" to two or more of them, it may be time to use codwin's responsible gaming tools or seek professional support.

Do you find yourself spending more money on gambling than you originally planned?

Have you ever borrowed money or sold belongings to fund your gambling?

Do you feel restless, irritable, or anxious when you try to cut back or stop gambling?

Do you chase losses — continuing to gamble in an attempt to win back money you have lost?

Has gambling caused problems in your relationships with family, friends, or your partner?

Do you hide your gambling activity from people close to you?

Have you neglected work, school, or family responsibilities because of gambling?

How to Use Our Tools

Setting Up Your Limits

Accessing codwin's responsible gaming tools is straightforward. Here is how to get started:

Log in to Your codwin Account

Visit the codwin Login page and sign in with your registered email and password. All responsible gaming tools are accessible from your account dashboard.

Go to Account Settings

Navigate to the "Responsible Gaming" section within your account settings. You will find all available tools listed there, including deposit limits, session limits, and self-exclusion options.

Set Your Preferred Limits

Choose the tools that are right for you. Set your deposit limit in Philippine Peso (₱), choose your session duration, or activate reality check reminders. Changes take effect immediately.

Request Self-Exclusion if Needed

If you need a longer break, submit a self-exclusion request directly from your account or by contacting our support team. Self-exclusion is processed within 24 hours and cannot be reversed during the exclusion period.

Contact Support Anytime

Our responsible gaming support team is available 24/7. Reach us at [email protected] for any assistance related to your gaming limits or account status.

Common Questions

Responsible Gaming FAQ

The minimum age to register and play on codwin is 21 years old, in accordance with PAGCOR regulations governing online gaming in the Philippines. Players under 21 are strictly prohibited from using the platform. Age verification is required during registration and may be requested at any time.

You can request self-exclusion by logging into your codwin account, navigating to the Responsible Gaming section in your account settings, and selecting the self-exclusion option. You can also contact our support team directly at [email protected]. Self-exclusion takes effect within 24 hours and lasts for a minimum of six months. During this period, your account will be suspended and you will not receive any marketing communications from codwin.

No. Once a self-exclusion or cooling-off period is activated, it cannot be reversed or shortened before the agreed end date. This is intentional — the purpose of these tools is to provide a firm, reliable barrier during periods when you need to step away from gaming. After the exclusion period ends, you may contact support to discuss reactivation.

Any remaining balance in your codwin account at the time of self-exclusion will be held securely. You may request a withdrawal of your available balance by contacting our support team. Withdrawal requests during self-exclusion are processed in accordance with our standard withdrawal procedures and applicable Philippine regulations.

If you or someone you know is struggling with problem gambling, support is available. You can reach out to the National Council on Problem Gambling, contact PAGCOR's responsible gaming helpline, or speak with a mental health professional. codwin's support team can also provide guidance and connect you with appropriate resources. Remember: seeking help is a sign of strength, not weakness.